Introducing Pre-Built Segments for Targeted Email Campaigns! Now, you can easily select from segments like recent engagers or non-engagers directly when scheduling. This feature enhances targeting, improves customer retention, and optimizes resource use. Access it under Email Marketing → Campaigns and choose your segment before sending.
Enhancements include viewing users and workflows linked to a phone number under Sub-account settings, showing caller names for IVR calls, and playing a message if an agent doesn’t respond during Call Connect. Bug fixes address the "Call Status" trigger firing twice and call reports not updating from "Ringing" to final status.
We’ve enhanced calendars with a Custom Value Selector for easier value entry, reducing errors. Users can now quickly select custom values for fields like Calendar Name, Meeting Title, and more from Calendar settings. Simply choose the value using the selector and save.
The "Look Busy" feature hides a percentage of available slots to create urgency for bookers. Slots are now randomized throughout the week, making availability seem more varied. Users will see a different set of slots on page refreshes and after bookings. This feature supports various calendar types but not class bookings or service menus. To activate, go to Calendar Settings, enable Look Busy, set the percentage of hidden slots, and save.