New Workflow Action

New Workflow Action: Log External Call to CRM

Exciting news! We've just rolled out the workflow action that allows you to log external calls to the CRM. 

What’s New?

• You can now log external calls to the CRM using workflows.

• To log any external call, you can trigger the workflow using the "Inbound Webhook Trigger" and configure the "Log External Call" action, and pass all the call details and call recording.

•  Call direction, phone number of the receiver for inbound calls and the phone number of the dialer for outbound calls are mandatory.

• The call will be displayed in the conversations section of the contact.